Car shopping can be an exciting and stressful process at the same time. One of the largest used car retailers in the UK, Available Car Supermarket has been gaining popularity among people looking to purchase quality second-hand cars at affordable prices. However, like any other large business, Available Car Supermarket also receives its fair share of complaints.
If you are considering buying a car from Available Car Supermarket, exploring its various consumer complaints can help prepare you for the potential pitfalls. Here are some common Available Car Supermarket complaints and what you can do to mitigate them.
1. Delayed Delivery
Many customers have complained about delay in delivery dates, which can be frustrating for those who need the car urgently or have made arrangements for its collection. The company, however, has assured that delivery dates are estimated and can vary depending on issues such as demand, availability, and external factors such as the weather or transportation difficulties.
To mitigate this complaint, it is essential to ensure that you inquire and have a clear understanding of the estimated delivery date before confirming your purchase. When you have a specific requirement or have made arrangements that are dependent on the delivery date, ask for a written confirmation from the dealership.
2. Limited Warranty Coverage
Another common Available Car Supermarket complaint is regarding limited warranty coverage. The retailer offers a 3-month warranty on all cars, which covers some of the basic issues. However, some customers have reported engine failures and other significant issues occurring just outside the warranty period, leaving them with expensive repair bills.
To avoid this situation, it is crucial to have a thorough inspection of the car before purchase that would highlight any underlying issues that could crop up. Additionally, opting for an extended warranty, such as one provided by a third-party warranty provider, can provide additional coverage.
3. Overpriced Cars
A few customers have also reported feeling overcharged for their purchase. Available Car Supermarket is known for its competitive pricing compared to other used car dealerships. However, price is subjective and can feel high if customers do not do adequate research and compare prices with similar car models and conditions.
To mitigate this complaint, it is essential to research thoroughly, compare prices, and check online reviews before making any purchase decision. Also, opting for checking third-party valuation reports, such as CARFAX, can provide guidance on pricing and can give you peace of mind about the transaction.
4. High-Pressure Sales Tactics
Customers have reported experiencing high-pressure sales tactics from Available Car Supermarket’s sales representatives. Some have even gone to the extent of feeling coerced into buying add-ons, such as extended warranties or GAP insurance.
To mitigate this complaint, it is crucial to go into the dealership with a clear understanding of what you want, your budget, and the optimal conditions of the car. If the sales representatives start offering add-ons that you do not want or budget for, make sure to say ‘no’ firmly. Do not let the sales representatives push you into making an unnecessary purchase.
5. Poor Customer Service
Some customers have also reported poor customer service, particularly when faced with issues such as delayed deliveries or post-purchase complaints. The complexity of the car industry can be overwhelming and demanding if customer service representatives are not upfront, transparent or accommodating.
To mitigate this complaint, make sure to communicate clearly with the customer service representatives, and keep documentation of all conversations and correspondence. Suppose you feel dissatisfied with the resolution offered by the dealership. In that case, it is advisable to escalate the complaint to a higher management level or seek advice from consumer advocacy groups such as Citizens Advice Bureau.
In conclusion, while Available Car Supermarket complaints and reviews can seem daunting, they are reflective of the experiences of a particular group of customers and should be considered as such while making a purchase decision. By doing thorough research before handing over any money, being clear about what you want and need and maintaining transparency in communication with the dealership can help avoid any potential issues. Furthermore, remember that purchasing a used car can be a complex process, meaning that it is crucial to remain patient and aware while undertaking a process that can yield substantial benefits.